I've Ordered The Wrong Size Or My slipcover Doesn't Fit

We understand that you may order an incorrect size, here's what you can do:

1. Contact our customer support through customer@myslipcovers.com with your order number and let us know what's happened.

2. We will tell you where to return the item to.

3. Send the item back to the address provided. You will be required to pay postage.

4. Once we have received the item, a refund will be processed within two business days.

5. Note that this must be done within 30 days of receiving the Myslipcovers


My slipcover Is Damaged On Delivery

In the unlikely event that your package is damaged, please carefully follow our returns process to minimise any delays:

1. Contact our customer support through customer@myslipcovers.com with your order number.

2. Send us a clear picture of the outer packaging, including any damages.

3. You must make sure you contact us within the warranty period of 30 days.

Possible solutions:

If damage is present, Myslipcovers will dispatch a new item immediately.

 
I Have Received An Incorrect Item Or Items Are Missing

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our returns process to minimise any delays:

1. Contact our customer support through customer@myslipcovers.com with your order number.

2. Send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

3. You must make sure you contact us within the warranty period of 30 days.

Possible solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Myslipcovers will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


Return Conditions

1. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

2. Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged on delivery.


I Would Like To Cancel My Order

If for whatever reason you wish to cancel an order, please contact us immediately either by using our live chat or email at customer@myslipcovers.com. Unfortunately, if the order has already been processed (usually within 6 hours), we would be unable to carry out the cancellation request.


Warranty Exemption

1.1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

2.2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.